With this data protection information we inform you about our handling of your personal data and about your rights under the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). AddaTopClean (hereinafter referred to as “we” or “us”) is responsible for data processing.

I. Legal bases
The data protection term “personal data” refers to all information that relates to a specific or identifiable person. We process personal data in compliance with the relevant data protection regulations, in particular the GDPR and the BDSG. Data processing by us only takes place on the basis of legal permission. We process personal data only with your consent (§ 15 Para. 3 Telemedia Act – Telemedia Act (“TMG”) or Art. 6 Para. 1 Letter a DSGVO), to fulfill a contract to which you are a party, or at your request Implementation of pre-contractual measures (Art. 6 Para. 1 Letter b GDPR), to fulfill a legal obligation (Art. 6 Para. 1 Letter. If you apply for a vacancy in our company, we will also process your personal data to decide whether to establish an employment relationship (Section 26 (1) sentence 1 BDSG).

II. Duration of storage
Unless otherwise stated in the following information, we only store the data for as long as is necessary to achieve the purpose of processing or to fulfill our contractual or legal obligations. Such legal storage obligations can result in particular from commercial or tax regulations. We will retain such personal information contained in our accounting records for ten years from the end of the calendar year in which the information was collected and retain personal information contained in commercial letters and contracts for six years. In addition, we will store data in connection with consents that require proof as well as with complaints and claims for the duration of the statutory limitation periods.

III. Categories of recipients of the data
We use contract processors to process your data. The processing operations carried out by such processors include, for example, hosting, maintenance and support of IT systems, customer and order management, order processing, accounting and billing, marketing measures or the destruction of files and data carriers. A processor is a natural or legal person, public authority, agency or other body that processes personal data on behalf of the data controller. Contract processors do not use the data for their own purposes, but carry out the data processing exclusively for the person responsible and are contractually obliged to ensure suitable technical and organizational measures for data protection.

IV. Processing when exercising your rights
If you exercise your rights in accordance with Art. 15 to 22 GDPR, we process the transmitted personal data for the purpose of implementing these rights by us and in order to be able to provide evidence of this. For the purpose of providing information and preparing it, we will only process data stored for this purpose and for data protection control purposes and otherwise restrict processing in accordance with Art. 18 GDPR. This processing is based on the legal basis of Art. 6 Para. 1 Letter c GDPR in conjunction with Art. 15 to 22 GDPR and Section 34 Para. 2 BDSG.

V. Your Rights
As the data subject, you have the right to assert your data subject rights against us. In particular, you have the following rights: In accordance with Art. 15 GDPR and Section 34 BDSG, you have the right to request information as to whether and, if so, to what extent we process personal data about you or not. You have the right to request us to correct your data in accordance with Art. 16 GDPR. You have the right to request us to delete your personal data in accordance with Article 17 GDPR and Article 35 BDSG. You have the right to have the processing of your personal data restricted in accordance with Art. 18 GDPR. You have the right, in accordance with Art. 20 GDPR, the personal data that you have provided to us, in a structured, common and machine-readable format and to transmit this data to another person responsible. If you have given us separate consent to data processing, you can revoke this consent at any time in accordance with Art. 7 Para. 3 GDPR. Such a revocation does not affect the lawfulness of the processing that has taken place on the basis of the consent up to the point of revocation. If you believe that the processing of your personal data violates the provisions of the GDPR, you have the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. If you have given us separate consent to data processing, you can revoke this consent at any time in accordance with Art. 7 Para. 3 GDPR. Such a revocation does not affect the lawfulness of the processing that has taken place on the basis of the consent up to the point of revocation. If you believe that the processing of your personal data violates the provisions of the GDPR, you have the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. If you have given us separate consent to data processing, you can revoke this consent at any time in accordance with Art. 7 Para. 3 GDPR. Such a revocation does not affect the lawfulness of the processing that has taken place on the basis of the consent up to the point of revocation. If you believe that the processing of your personal data violates the provisions of the GDPR, you have the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR.
VI. What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to first name, last name, e-mail address, telephone number, street, house number, additional address, postal code, city, information for the purpose of your identification if necessary, preferred payment method (hereinafter jointly “user profile data”); Type of booked service and additional services as well as date, time and the time frame of the booked service in hours; Information on whether the service is to be provided once or repeatedly (hereinafter collectively “booking data”).

VII. When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

VIII. How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email or phone inquiries)

IX. How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

X. Do we use ‘cookies’?
We use cookies and similar technologies (“cookies”) on our website. Cookies are small text files that are stored by your browser when you visit a website. This identifies the browser used and can be recognized by the web server. You have full control over the use of cookies through your browser. You can delete the cookies in the security settings of your browser at any time. You can object to the use of cookies through your browser settings in principle or for specific cases. The use of cookies is partly technically necessary for the operation of our website and is therefore permitted without the consent of the user. We may also use cookies to provide special features and content, and for analytics and marketing purposes. This may also include third-party cookies. We only use such technically unnecessary cookies with your consent in accordance with Section 15 (3) TMG or Article 6 (1) (a) GDPR. Further information on the storage period of individual cookies can be found in the settings of our consent management tool.

XI. Google Ads
We use the online advertising program Google Ads from Google Ireland Limited (Ireland/EU), through which we place advertisements on the Google search engine. If you reach our website via a Google ad, Google sets a cookie on your end device (“conversion cookie”). Each Google Ads customer is assigned a different conversion cookie so that the cookies are not tracked across the websites of different Ads customers. The information obtained with the help of the cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our Google ads. However, we do not receive any information with which users can be personally identified. Further information on these processing activities, the technologies used, stored data and the storage period can be found in the settings of our consent management tool. Processing will only take place with your consent in accordance with Art. 6 Para. 1 Letter a GDPR. You can withdraw your consent via our consent management tool.

XII. Data processing on our social media pages
We have a company page on several social media platforms. We would like to offer further opportunities for information about our company and for exchange. Our company has company pages on the following social media platforms:
Facebook
Instagram
Youtube

If you visit or interact with a profile on a social media platform, personal data about you may be processed. The information associated with a social media profile used also regularly constitutes personal data. This also includes messages and statements made using the profile. In addition, during your visit to a social media profile, certain information is often automatically recorded about it, which can also constitute personal data.

XIII. Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

XIV. Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

XV. Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

XVI. Comments and Direct Messages
We also process information that you have provided to us via our company page on the relevant social media platform. Such information can be the username used, contact details or a message to us. This processing by us takes place as the sole responsible party. We process this data based on our legitimate interest in contacting the requesting person. The legal basis for data processing is Art. 6 Para. 1 Letter f GDPR. Further data processing can take place if you have given your consent (Art. 6 Para. 1 Letter a GDPR) or if this is necessary to fulfill a legal obligation (Art. 6 Para. 1 Letter c GDPR).